#15: How to Get Great Guest Reviews | with Adele Gutman

The Modern Hotelier

Like it or not online reviews are an important part of your properties' online presence.

But how do you make sure you get good reviews?

And what do you do with negative reviews? Do you avoid them? Ignore them?

Or do you take that feedback and information to improve your guest experience?

Our guest today says that feedback is a gift.

Adele Gutman is a Hospitality Culture, CX and Guest Experience Expert. She currently is the Host of the Get Great Guest Reviews podcast and formerly was the Vice President of Sales, Marketing, and Revenue at the Library Hotel Collection. While at the Library Hotel Collection they had the highest guest satisfaction in the world. She knows a thing or two about getting great guest reviews and shares her expertise on how to improve guest satisfaction. We think you'll learn a lot from this one!

In this episode you'll discover:

• Why making sure your online presence accurately reflects what guests can expect is critical.
• The importance of actually solving problems to help your team
• Why feedback is a gift
• The mindset that is the biggest challenge to hospitality currently
• How to work with your team to come up with solutions and generate buy-in

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and links head to: https://themodernhotelier.com/episode/15