Community-Based Improvement in the Dallas Metro Area w/ Parkland Health Plan COO, Andrew Shapiro

Improve Healthcare

Great chat with a Dallas area safety leader Mr. Andrew Shapiro!
Andrew has more than 25 years of experience in leading the development and delivery of effective systems of care to meet customer needs in diverse markets. In his current role, he is responsible for managing non-clinical plan operations impacting members, community stakeholders, and participating providers. He oversees multiple functions and general business operations for Parkland Community Health Plan, including member and provider communications, claims, information system conversions, call center performance guarantees, appeals and grievances, state reporting, and provider network strategy.

"I got into healthcare to make a difference in the lives of others," he says. "Parkland Community Health Plan is in a great position to do just that as we grow our membership base and increase our outreach efforts in the counties we serve."

Andrew believes that a team approach is key to ensuring the success of PCHP. "It's vital that we partner closely with our providers and community partners, and listen to what our members are telling us," he says. "If we can work together to achieve positive, successful outcomes, then we’re doing our job right."

Prior to joining PCHP, Andrew served as vice president at WellCare; Vice President/Chief Operations Officer at Magellan Health, and in senior leadership positions at PSA Behavioral Health Agency and Hamilton Choices.

Andrew holds a master’s degree in business administration, healthcare management from the University of Phoenix and a bachelor’s degree in anthropology from Arizona State University.
Learn more about Parkland Community Health Plan