E-25: Providing a Beneficial Thread for a Dependable Workforce

Clocking In: Voices of NC Manufacturing

Laurinburg, NC-based industrial thread manufacturer Service Thread is working hard for the people who work for them.

Service Thread

According to a recent Gartner study of employees from across the U.S., only 13 percent of employees are largely satisfied with their work experiences. Additionally, nearly half (46 percent of employees) are largely dissatisfied with their work experiences. With the current labor crisis, many organizations are scrambling to find ways to appeal to the modern American workforce. On this episode of “Clocking In”, we speak with a manufacturer who invests in their employees and attracts talent in an unconventional way.

Established in 1942, Service Thread is a manufacturer based out of Laurinburg, NC that designs, develops and delivers engineered yarns and sewing threads specifically to solve product and processing problems and add value through longer running times or faster processing speeds. Service Thread has been awarded the NC Governor's Award for Workforce Development, Microsoft Award for Customer Service and NC Dept of Labor OSHA Sharp Award. In 2018, Service Thread was recognized with the IFF Greater Good Award. The Greater Good Award is given in recognition of member companies of the Industrial Fabrics Association International (IFAI) that do good business and strive to be good neighbors, good citizens and good partners.

Phil speaks with the CEO of Service Thread, Jay Todd. Jay has been a part of Service Thread for 25 years and has formally held the positions of CFO and COO. He graduated from Saint Andrews Presbyterian College with a bachelor’s in business administration, marketing and management and Elon University with an MBA in management and finance.

We discuss the services the company provides, the unique way they care for their workforce, what they’re doing to try to remedy the labor shortage and more.

LINKS
NCMEP

Service Thread

ABOUT

Phil Mintz
Phil Mintz is the Executive Director of NC State Industry Expansion Solutions (IES) and Director of the North Carolina Manufacturing Extension Partnership (NCMEP). At NCMEP, Phil drives outreach to NC manufacturers, builds relationships with federal and state leaders and coordinates efforts to drive profitable manufacturing growth in the state. He also leads the broader IES Extension Operations outreach unit of regional managers, technical specialists and business development leaders providing business engagement, assessment and improvement tools. This includes statewide peer networks, ISO 9000 quality management systems, Six Sigma, Lean manufacturing, environmental services, and health and safety solutions.

Jay Todd
Jay Todd is CEO of Service Thread. Jay has been a part of Service Thread for 25 years and has formally held the positions of CFO and COO. He graduated from Saint Andrews Presbyterian College with a bachelor’s in business administration, marketing and management and Elon University with an MBA in management and finance. Jay currently serves as the Lumber River Workforce Development Board (LRWDB) Chairman and received the Board Member of the Year Award in 2009, 2013, and 2019. He also serves as the President of the Flexible Intermediate Bulk Container Association (FIBCA), Chairman of the Laurinburg Scotland Chamber of Commerce in 2019, and as Chairman of the City of Laurinburg’s Downtown Advisory Committee and as Secretary for the Scotia Village Advisory Board. Jay also serves as a board member for the Cape Fear Boy Scouts Executive Council, North Carolina Manufacturing Advisory Partners (NCMEP), Richmond Community College (RCC) Foundation and the Scotland Memorial Foundation.

Check out the Clocking In: Voices of NC Manufacturing website.