Manage episode 299567265 series 2930821
AI has a bad reputation with some industries, causing fear that it will eliminate jobs. But AI doesn’t have to replace humans. It can be a tool to make your job easier and allows you to do more.
That’s what Etie Hertz and his team at Loris are doing. He joins us to share how Loris uses AI to make customer service agents’ jobs easier, improve customer experience, and ultimately benefit brands.
Rather than replacing human agents, Loris uses AI to provide insights that allow agents to easily and effectively help customers. It helps agents put humans first.
Throughout this conversation, Etie shows us that the business of product improves the way brands interact with their customers.