The Impact of Digital Tools on Fixed Operations Management

Beyond the Wrench

There is a lot of technology that impacts service departments. The hard part is evaluating what software or digital tool could be useful for your shop. Corey Smith, National Fixed Operations Training Manager for APCO Holdings, LLC, discusses how to get team buy-in for new products, the importance of training on new technology, and how to evaluate post-implementation.
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About Our Guest:
Corey Smith
National Fixed Operations Training Manager, APCO Holdings, LLC
[e-mail]
Sponsor:
RepairPal
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[e-mail] | 608.716.2122
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Κεφάλαια

1. The Impact of Digital Tools on Fixed Operations Management (00:00:00)

2. About Corey - Update (00:01:24)

3. Overwhelmed by Various Software (00:14:10)

4. Getting Your Team to Buy-in (00:23:57)

5. Proper Training of New Technology (00:38:51)

6. Evaluating Tool Outcome (00:48:16)