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This business is all about “SHOW BIZ! Guests don’t just come into a restaurant for food & drink, they’re looking for an experience. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Dale Schwartz, CEO & Co-Founder of Pinstripes, which is a restaurant concept that boasts giant spaces for bowling, bocce, delicious bistro dining, …
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Restaurant Profit Maximizer mini-course teaches you how to boost profit in your restaurant. ONLY $7 https://restaurantrockstars.com/sp/restaurant-profitsThat’s right, boost your restaurant profit for less than the cost of a fancy beer – Get it today then go Rock YOUR Profits and YOUR Restaurant!EPISODE NOTES:In this episode of the Restaurant Rockst…
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Leading a great restaurant kitchen is difficult. It takes experience, skill, the desire to teach, patience, calm under pressure and the right chops. Most of all it takes a passion for food, people, and new experiences. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Chef Jarad McConnell of Ocean Club St. Barths. He rose from …
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In this episode of the Restaurant Rockstars Podcast, I’m speaking with Marc Haine, a true operator’s operator, about leading and inspiring a restaurant team.As a young dishwasher Marc went on to master the kitchen. He never lost the hospitality bug and later ran three restaurants, became a Food & Beverage Director. Marc also founded a hospitality c…
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In this episode of the Restaurant Rockstars Podcast, I’m speaking with Kelly Hoyman, Vice President of Marketing for an 85-unit concept called Wings and Rings. Kelly brings 30 years of proven restaurant marketing expertise to this episode.Listen as Kelly shares all things restaurant marketing including: • Lessons learned from 17 years in restaurant…
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I get that running your restaurant is a total commitment, and business challenges never stop. Tax time is upon us, April is looming and Restaurant Taxes are due. No worries, I’ve got your back.Know that now is the time to get your financial house in order before you send the books to your tax preparer. It’s not too late to clean things up for your …
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Your restaurant inventory represents thousands if not tens of thousands of dollars of food and beverage sitting in your business at any given time. With so much opportunity for waste, spoilage, or loss, you really need to understand and manage all that value. When I coach restaurants, I tell them Not taking inventory is like leaving hundred-dollar …
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Every owner and leader wants and needs to increase restaurant sales. Success here requires many things… efficiency, systems, excellent service, but most of all engaged loyal guests. Here’s where all the power lies.Guests want to be recognized, acknowledged, and served. Providing this at a high level requires a well-trained staff and seamless techno…
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I hear it time and time again. “My employees don’t do what I expect... they call out on shifts, or they don’t show up at all”!Since the pandemic; finding, keeping, and motivating restaurant employees has just gotten harder. They seem to have a different mindset... their work ethic doesn’t meet expectations... What to do?In this episode of the Resta…
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As a restaurateur, you can’t afford to ignore technology. Since the pandemic, operators of every size have had to adapt to platforms and tools that offer guest convenience and operating efficiencies. The landscape keeps changing every day and to stay competitive, great food and service are no longer enough to keep guests coming in the door.In this …
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Don’t miss this episode, get my FREE “Top 3 Ways You’re Killing Your Restaurant Profits and a bonus at www.restaurantrockstars.com/profits then go out there and Rock YOUR Restaurant!Every restaurant has its own unique story. But this one carries on a 152-year tradition. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Francesc…
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Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/In this episode of the Restaurant Rockstars Podcast, I’m speaking with Abraham Merchant, veteran restaurateur, President & CEO of Merchant’s Hospitality. Abraham shares his philosophy on hospitality, employee retention, strategies for operational …
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Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/All successful restaurants have a secret formula. It might be about the food, or the relationships between owner, staff & guests. Perhaps it’s the marketing, or the location. Sometimes it’s a combination of all of these.How can your restaurant be …
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Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/SHOW NOTES: https://restaurantrockstars.com/audio/371-restaurant-finances/I get it, many operators hate numbers, so they avoid them. But the truth is numbers really move the needle good or bad, and they ultimately determine your restaurant’s succe…
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Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/In this episode of the Restaurant Rockstars Podcast, I’m speaking with Josh Luger co-founder of Capital Tacos, a restaurant that started small, built a brand for itself and is now taking the country by storm.Listen as Josh shares:• The early brain…
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Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/Join The Restaurant Academy:Train your entire team to up level your business, maximize sales and optimize profits - Join the Restaurant Academy: https://restaurantrockstars.com/joinacademy🌟 Episode Notes:In this episode of the Restaurant Rockstars…
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Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/Join The Restaurant Academy:Train your entire team to up level your business, maximize sales and optimize profits - Join the Restaurant Academy: https://restaurantrockstars.com/joinacademyConnect with us on Social Media:LinkedIn: https://www.linke…
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Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/Join The Restaurant Academy:Train your entire team to up level your business, maximize sales and optimize profits - Join the Restaurant Academy: https://restaurantrockstars.com/joinacademyConnect with us on Social Media:LinkedIn: https://www.linke…
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Every restaurant has its unique story. Many of these are family run restaurants with recipes passed down from generations. Some find success with one location; others have big dreams and grow to multiple countries. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Blas Escarcega of Pollo Campero. This Guatemalan chicken restaur…
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Show Notes: https://restaurantrockstars.com/audio/episode-365-restaurant-business-no-experience/Thank you to our sponsors:The Restaurant Academy: Everything you need to know to optimize profits and maximize sales https://restaurantrockstars.com/joinacademy/The Birthday Club – Get new and repeat business, fill your tables, and boost sales with Birth…
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Any great kitchen is the “Heart of House”. Honoring this house requires creating a culture of passion, pride, and commitment to consistent quality. This takes a unique leader who both inspires, teaches, recognizes talent, and elevates each and every guest experience from the culinary team right down to the dish pit.In this episode of the Restaurant…
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The restaurant business is one of relationships. If we consider our team, our suppliers, and guest’s partners and friends instead of employees, vendors, and customers, we have a true formula for success.In this episode of the Restaurant Rockstars Podcast, I’m speaking with Tom Krouse, the CEO of Donatos Pizza, a dynamic restaurant concept leading i…
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Restaurants are all about people coming together, celebrating good times & life events. Doing this well requires:• a strong company culture.• training your team in hospitality & consistency• providing a unique product offering• a winning brand strategy.In this episode of the Restaurant Rockstars Podcast, I’m speaking with Collin Benyo, Franchise Gr…
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As these challenging times continue, many of us are experiencing the dilemma of possible business failure. Even with the best of intentions, when things start to go sideways you need to know when and where is the point of no return!In this episode of the Restaurant Rockstars Podcast, I’m speaking with Kelly Meyer about business failure. Kelly is a …
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It’s one thing to run a restaurant, bar, or club and quite another to run a business and dominate the competition. It takes vision, strategy, hospitality, and a powerful company culture.In this episode of the Restaurant Rockstars Podcast, I’m speaking with Keith Benjamin of Uptown Hospitality Group and Eat, Drink & Be Merry, a dynamic restaurant, b…
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Marketing is super important for your operation, but few owners or leaders think about the power of restaurant PR. Maybe that’s because many operators think public relations is just not affordable, but my guest this week dispels that myth with a powerful restaurant PR strategy.In this episode of the Restaurant Rockstars Podcast, I’m speaking with M…
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Delivering true hospitality at the highest level takes strategy, detailed planning, an experienced and engaging team, and the ability to create trust and rapport. Throw in celebrities and a most discerning clientele and the expectation grows.In this episode of the Restaurant Rockstars Podcast we are focusing on high level hospitality and I’m speaki…
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There are those operators running a restaurant and those who are running a business and those are two very different approaches.In this episode of the Restaurant Rockstars Podcast, I’m speaking with Dan DeLeon of Grumpy’s Restaurant Company, a full-service breakfast, lunch & brunch concept. This winning franchise starting with a tired restaurant th…
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In this episode of the Restaurant Rockstars Podcast, I’m speaking with Jeff Caldwell, V.P. of Operations for the Encore Boston Harbor Hotel. Jeff is a hospitality veteran who cut his teeth at Wynn Resorts; the company known for transforming the rebirth of Las Vegas into the world-class destination it is today. Listen as Jeff shares his passion for …
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I’ve always said, you can’t have too many “hooks” for your restaurant. Anything interesting, unique, or powerful that catches the guest’s attention and leads to sales, reviews or buzz is free marketing! In this episode of the Restaurant Rockstars Podcast, I’m speaking with Casey Biehl, VP of Ops for Fat Boys. This growing pizza chain is company own…
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Many of us have a dream to become a restaurateur. For some of us that dream was fulfilled with a restaurant concept or location. For others, that dream multiplied from one restaurant to several. And for some…that dream is an inspiration just waiting to be realized! In this episode of the Restaurant Rockstars Podcast, I’m speaking with chef and rest…
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If you really want to move the needle on your business, you need to run a business and not a restaurant. This means working “ON” your business now, not necessarily “In” it. It’s important to dedicate time each week to systemize your business so you run it and it doesn’t run you.Beginning to understand your restaurant numbers and getting a feel for …
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This is a high-risk business and the unexpected really could be around the next corner. You need to cover your business with proper restaurant insurance for what you know could happen as well as what you don’t know could happen.There are so many types of coverage and so many questions, but thankfully today’s guest is a hospitality veteran and resta…
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In this episode of the Restaurant Rockstars Podcast, I’m speaking with Jon Taffer, television personality behind the hit show “Bar Rescue”, industry leader, consultant, and multi-dimensional entrepreneur. Jon is a true industry guru in all things bars and restaurants with a lifetime of experience and so many key-learnings to share. Don’t miss this …
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I’m obsessed with restaurant finances, marketing and hospitality and you should be as well. As a forward-thinking operator, you can learn new things each day that move the needle and immediately work to put them into practice in your restaurant.In this episode of the Restaurant Rockstars Podcast, I’m speaking with Russ Spencer, a true industry prof…
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We all have a restaurant startup story. Maybe, you had great recipes, or possibly you just saw a couldn’t turn up opportunity. Many of you had prior experience, but some, like me, and my guests today had virtually no restaurant experience at all before startup.In this episode of the Restaurant Rockstars Podcast, I’m speaking with Dan Londono and Da…
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Management is the old way of running your business. Leadership and delivering hospitality excellence is the way forward.During this time of labor challenges, shifting this approach will not only attract and retain great people, but uplevel your guest service and satisfaction.In this episode of the Restaurant Rockstars Podcast, I speak with Tina Hew…
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Many details create a successful growing business, but most important will always be your people. It’s one thing to be a manager, but quite another to be a true leader. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Joe Kahn and Chris Artinian of Condado Tacos. The key to their success in growing to locations in 9 states and…
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Restaurant Marketing is so important, but few operators are also expert marketers. What most operators tend to do is experiment by trying this and trying that, hoping for the best. The problem is that most restaurant marketing is not trackable, so you don’t really know if it’s working.Worry not! In this episode of the Restaurant Rockstars Podcast I…
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We all bring passion and talents to this business and sometimes those talents become our competitive advantage. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Kevin Cimini, the owner and designer of Gair, a new restaurant startup in the Dumbo neighborhood of Brooklyn. Kevin masterfully applied his architecture and design bac…
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You might be thinking it’s time to sell your restaurant. Whether you wish to retire, start another business, have more time for family or you’re just done, this is your episode.This week on the Restaurant Rockstars Podcast, I’m speaking with Robin Gagnon, the Co-Founder & CEO of “We Sell Restaurants”. With tremendous industry knowledge and an amazi…
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We all seek restaurant success but during these challenging times, you might be thinking “Is it all worth it” and “If we can’t be successful and happy with our business why do it”?Perhaps the answer is to true restaurant success is rekindling the passion for why you got into this business; but moreover, creating a special culture and leadership sty…
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We all define hospitality in our own way, and it’s a foundational element in your business. Ensure that your staff is trained on what hospitality means and more importantly how it affects your guest’s experience. In this week’s episode of the Restaurant Rockstars Podcast, I’m speaking with Alfio Celia, VP of Food & Beverage for Crescent Restaurant …
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Most of us started with a dream and an idea for a great restaurant concept. It’s always so interesting to me to see how restaurant concepts evolve and grow. While some operators are happy with one store, others have the vision to expand and grow their portfolio. This may mean multiple locations and/or multiple restaurant concepts.This week on the R…
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This episode of the Restaurant Rockstars Podcast is all about what it takes to maximize restaurant profit, to build your “dream team” staff, and to create a powerful brand and a legacy business. You’ll hear immediately actionable ideas to improve your sales, uplevel processes, boost team morale and ROCK YOUR RESTAURANT. There are so many nuggets an…
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We are all trying to stay ahead of the trends, maintain a loyal staff and effectively handle problem customers. How you manage your staff plays a huge role in their happiness, their longevity, and their loyalty to your business. Having an amazing and extensive team at your fingertips is a critical factor in your restaurant’s success.Your team can a…
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This episode is all about what it takes to run a great restaurant kitchen and a chef's journey to success! There are so many nuggets and key-takeaways you can use in your own operation.In today’s episode of the Restaurant Rockstars Podcast, I speak with Chef Grace Goudie of Scratchboard Kitchen in the suburbs of Chicagoland. Listen or watch as Chef…
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I coach my clients all the time to stop running a restaurant and start running a business. You can either have a restaurant strategy or keep putting out daily fires. Having a strategy is pro-active and moves your business forward. In this week’s episode of the podcast, I am speaking with restaurant strategy experts Carl Orsbourn and Meredith Sandla…
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In this business of 1000 details, your primary focus is on pleasing your guests and putting out great food & drink. Some of the other necessary admin type tasks, like restaurant tip reporting, can be unpleasant and overlooked! Let’s talk about restaurant tip reporting and compliance. It’s hard to keep everything fair and everyone happy while stayin…
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There is a magic formula to running a great restaurant. For some this comes easy, for others it’s elusive.What makes a truly great restaurant – one with long-time staff, great food & vibe, and most importantly happy repeat guests?Well, find out in this episode of the Restaurant Rockstars Podcast. I’m speaking with Michelle Corry who has a true pass…
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